YOUR
QUESTIONS,
ANSWERED.

We respond to 99% of commercial HVAC emergencies within 4 hours across the GTA — day or night, weekday or weekend. Our live dispatch operates 24 / 7 / 365 — you always reach a person when you call, never a voicemail or overseas call centre. For property managers managing tenant comfort and uptime, this standard is part of every service agreement, not a premium add-on.

We actively manage HVAC systems across over 400 commercial and industrial buildings in the Greater Toronto Area — Class A office towers, multi-residential complexes, retail plazas, industrial facilities, and mixed-use developments. Clients include Bentall GreenOak, Manulife, BGIS, Avison Young, Dream, and Kinvest — institutional owners who demand consistent, documented performance from every contractor they engage.

Genuine live dispatch, 24 / 7 / 365. Whether your rooftop unit fails during a January freeze or a compressor trips in a July heat wave, our dispatch team is reachable on the same number you call for routine service. That same number also covers our commercial plumbing division — one call, right resource, immediately.

Yes. Our technicians are proud members of Local 787 of the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States and Canada — the gold standard for mechanical trade certification in Ontario. Local 787 membership requires completing a multi-year apprenticeship program, mandatory on-site hours in commercial and industrial settings, written and practical examinations, and ongoing continuing education. When a Kontrol Buildings technician enters your mechanical room, they carry credentials your tenants, insurers, and building auditors can rely on.

Kontrol Buildings holds the Avetta 2025 Safety Star Certificate — one of the most demanding third-party contractor safety assessments in the industry, used by major REITs, institutional landlords, and Fortune 500 companies to prequalify service partners. It requires documented safety programs, TSSA and WorkSafe compliance, incident tracking, and independent verification. For property managers with strict prequalification requirements, our full Avetta profile is available directly through your procurement platform.

Our team holds a full set of Ontario trade credentials:

• G1 and G2 Gas Fitter Certification — mandatory for all gas-fired heating and mechanical equipment in Ontario
• TSSA Certification — Technical Standards and Safety Authority compliant across all applicable equipment
• Commercial Refrigeration Licences — fully licensed for all refrigerant work across commercial and industrial building types
• Local 787 UA Journeyman status — verified through the United Association
• Building Automation Systems training — across major BAS platforms including Honeywell, Johnson Controls, and Siemens

We carry full commercial general liability insurance. Certificates are available for your contractor prequalification packages on request.

We maintain transparent, competitive truck and travel charges with no hidden fees or surprise line items. Before any work begins, you receive a clear breakdown of labour rates, truck charges, and estimated materials. We strategically deploy technicians across GTA coverage zones to minimize unnecessary travel, keeping per-visit costs lower without compromising response speed. For clients on preventive maintenance agreements, truck charges are typically consolidated into predictable scheduled visits.

Consistently. Research shows every $1 invested in preventive HVAC maintenance returns $4–$6 in avoided emergency costs and extended equipment life. Unmaintained commercial systems consume up to 20% more energy, and emergency labour alone runs $800–$1,500 before parts. Preventive programs reduce system failures by up to 95% and extend equipment lifespan by 50–70%. We tailor agreements to your building's size and complexity — contact us for a no-obligation building assessment.

Our technicians are trained across all major commercial HVAC manufacturers including Trane, Carrier, Lennox, Daikin, York, Aaon, Nortek, and Mammoth rooftop units, plus hydronic systems, make-up air units, cooling towers, and chiller plants. On the BAS side: Honeywell, Johnson Controls, Siemens, Distech, and Automated Logic. We also handle full HVAC retrofit and design-build — new system design for tenant fit-ups and major capital replacements.

Yes. We have integrated AI-powered dispatch and remote monitoring into our service model. Smart sensors continuously monitor HVAC performance data — refrigerant pressures, vapour line temperatures, amperage draw, and fault codes — enabling real-time alerts and predictive diagnostics before failures occur. For property managers, this means fewer surprises, better capital planning, and measurably longer equipment life.

Absolutely. Recent projects include a $1M BAS and HVAC retrofit at a Class A tower (Commerce Valley), a $900K in-suite retrofit at Orchard Grove Housing Co-op, and a $200K make-up air unit retrofit at Eglinton Square Shopping Centre. We manage the full process: engineering assessment, equipment specification, crane coordination, installation, and commissioning.

Sustainability is embedded in our operating model. We deliver measurable reductions in energy consumption and GHG emissions through HVAC retrofits, building automation upgrades, energy monitoring, and decarbonization planning. For ESG reporting, we provide documentation of system performance improvements suitable for GRESB, BOMA BEST, or net-zero frameworks. Energy-efficient buildings command higher rental rates and stronger long-term asset values — we help you build that case.

Yes. Heating and cooling account for 40–60% of a commercial building's total energy spend. Our optimization program assesses your system, identifies energy loss, installs smart monitoring, and recalibrates building automation controls. Systems without regular maintenance consume up to 20% more energy — for a building spending $50,000/year on HVAC energy, that's $10,000 recovered annually through proper maintenance alone.

Yes. We help clients access applicable programs including Canada Greener Buildings grants, Enbridge Gas efficiency incentives, and available municipal programs for commercial landlords. These can significantly offset retrofit capital costs. We are pleased to assist in evaluating equipment options and identifying incentive opportunities as part of our project scoping process.

We serve the full Greater Toronto Area including Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Scarborough, Etobicoke, North York, Burlington, and surrounding regions. If you manage a multi-municipality portfolio, we structure a single service agreement covering all properties under consistent terms and SLAs.

We offer a free, no-obligation building inspection — a senior technician visits your property, reviews your mechanical systems, and provides honest feedback on system condition, maintenance priorities, and efficiency opportunities. No pressure, no commitment. From there, we propose a service agreement or project scope that fits your building and budget. Call 1-833-4KONTROL or use the contact form on our website to book.